My Account

There are a number of ways that you can pay your Orcon bill – choose one that best suits you: HASSLE-FREEDirect Debit Take the hassle out of paying
If you want to transfer ownership of your account to another person, please contact us at The new account holder will
If you're willing to take on a 12 month contract when you move then we'll cover the standard installation costs for the move. If you'd prefer
Your final bill will be generated on the billing date following the 30 day cancellation period. As per the Orcon Terms and Conditions, agreed to at sign-
For a full list of our standard calling rates, click here. To make sure you’re saving as much as possible we have a bunch of awesome calling deals
Orcon Broadband & Phone Customers Payee : Orcon Limited Account:   02-0290-0395011-000 Bank: BNZ Bank Ltd. Please include your account
Viewing your bill Your bill is e-mailed to your preferred e-mail address every month. It includes a breakdown of your charges and a detailed PDF invoice.
Don't worry, it happens to the best of us. Your username is the first part of your Orcon email address, or the email address
To change the name of the ownership of your Orcon account, you will need to download and fill in the form attached to this article. Once you've filled
If you think your bill is incorrect, please contact us at and we will be able to look into your billing items for
You can change your payment method for your account to credit card, or update your credit card details online. We accept Visa, Visa Debit Card, Mastercard,
The easiest way is to do this through My Orcon. You can update your phone numbers, email address, billing address and do much more! Click here to
Click on the My Orcon button on our homepage and just enter your Orcon username and password. This page also has a handy forgotten password link if
Orcon offers unlimited international landline calls, for up to 1 hour per call, to 17 of our most popular calling destinations. UK South Africa Australia
It's easy to change the password for your Orcon account - first log into your My Orcon account here (opens in a new window). Once you've
My Orcon is where you go to make any changes to your account or services. Here's what you can do: BILLING View Balance: View your current Orcon
UFB connections have a contract which ties them directly to the address at which the connection has been made. This means you won't be able to move
We charge each full billing cycle (i.e. the 23rd of each month to the 22nd of the following month) in advance, so we need to charge you from the date you
It's easy! Just log into My OrconClick Payment Method on the right hand side of your screen underneath your account balance.Select Direct Debit
You can check how much data you have used by logging into the My Orcon section of the website at any time, from anywhere with an Internet connection.
When your contract expires that means the early termination fee for cancelling no longer applies, just the 30 day notice period applies. Your services
Your options for changing your payment method are detailed in your My Orcon account – Please log in by clicking here, and click Change
Our billing cycles run on the 2nd, 12th or 22nd of the month. Invoices cover the coming month, so you're always paying in advance. For example, an
If you just want to change how much data you have, or add / remove a calling pack or other add-ons, your contract won't change.  If you're
To make sure you’re saving as much as possible we have a bunch of awesome calling deals you might like including unlimited national calling, mobile
My Orcon is the simplest way of finding out what plan you're on. Log in with your Orcon details by clicking here and scroll down to the "Your
Nope! We're all about providing fast, unthrottled broadband so we have no traffic management policy, even on our Unlimited plan. This means we won'
If you're on an unlimited data cap, then there is no limit to how much you can download and upload and we'll never charge you more. If you've
Our invoices are sent shortly after the end of each billing cycle (the 22nd of every month). This is typically around the 25th of the month, but may be a
The services that we can offer at your new property depends on availability - sometimes the service that you're on at one property isn't available
When moving house, we'll always do our best to move your current phone number with you. The way phone numbers are moved when changing addresses means
If you’re simply upgrading your existing plan, e.g. changing your data cap or signing up for new add-ons, then the changes will just take effect
Data usage alerts are handy things that send you a text or email you when your usage exceeds the limit that you set. Even cooler, you can set two limits.
Absolutely! You can request a plan change through our super simple plan change tool by logging in with your Orcon account details here. This can handle
If you are calling a landline within your local calling area, please make sure you do not include the prefix - i.e. 09. If you do, in some cases, these
Some international calling destinations are blocked by default in order to reduce the risk of phone hackers incurring significant charges on hacked
Yes - all traffic that flows over your connection counts toward your total usage. Please note: This includes wireless data, so may be best to check
Toll call charges are rounded up to the nearest minute. For example, if you spoke for 2 minutes and 29 seconds, you will be charged for 3 minutes. There
If you want to keep track of your calling usage, you can do so via My Orcon. There, you'll find summaries of your calling activity by type/country and
The simple answer is No - Orcon Genius VoIP calls will not count towards your monthly data allowance.