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My Bill

How can I pay my bill?

There are a number of ways that you can pay your Orcon bill – choose one that best suits you: HASSLE-FREEDirect Debit Take the hassle out of paying

What are Orcon’s bank account details?

Orcon Broadband & Phone Customers Payee : Orcon Limited Account:   02-0290-0395011-000 Bank: BNZ Bank Ltd. Please include your account

What will my final bill look like?

Your final bill will be generated on the billing date following the 30 day cancellation period. As per the Orcon Terms and Conditions, agreed to at sign-

How can I view my bill and usage?

Viewing your bill Your bill is e-mailed to your preferred e-mail address every month. It includes a breakdown of your charges and a detailed PDF invoice.

How can I dispute my bill?

If you think your bill is incorrect, please contact us at https://www.orcon.net.nz/request_support and we will be able to look into your billing items for

When do I get my invoice?

Our invoices are sent shortly after the end of each billing cycle (the 22nd of every month). This is typically around the 25th of the month, but may be a

Why is my first bill higher than I expected?

We charge each full billing cycle (i.e. the 23rd of each month to the 22nd of the following month) in advance, so we need to charge you from the date you

What will my invoice look like?

Our billing cycles run on the 2nd, 12th or 22nd of the month. Invoices cover the coming month, so you're always paying in advance. For example, an

What will my bill look like if I change my plan?

If you’re simply upgrading your existing plan, e.g. changing your data cap or signing up for new add-ons, then the changes will just take effect

Are there any hidden charges?

No, absolutely not! We will not charge you for anything you haven't agreed to.