Signing up

What kind of home phone service am I going to get?

When you sign up with Orcon, you get an Orcon Genius phone line (read more about this here). If you need a traditional home phone line, for example if you

How long will it take to get connected?

ADSL and VDSL connections can take up to 10 working days to complete. If you select "ASAP" as your connection date when you sign up we'll

What contracts apply when I join Orcon?

When you join Orcon, a 12 month contract term applies. We're not being mean, this is just so we can cover the cost of nice things like a free

What happens when I switch from my current provider?

Once you place your order, we'll book an appointment for your connection date. On this date, your old provider's service will be disconnected, and

How can I get fibre?

Getting fibre is an easy, free upgrade that's a total no-brainer. Go here, pick Naked or Homeline, choose Unlimited or a Data Cap and

How do I know when I can set up my modem?

On your connection date, you can plug your Orcon modem in once you've received a text message or email telling you your connection is now active. If

What does a full install involve?

A full install for an ADSL or VDSL broadband connection is where a technician installs a brand new DSL jackpoint in your home for your broadband

What kind of fibre installation process will I go through?

The companies in charge of conducting the UFB installations around the country divide installations into three types, depending on the type of property.

How long does it take to get Fibre connected?

There is no hard and fast answer to this, since every situation is different. If your installation is standard and straight up, then you could be

What broadband packages does Orcon offer?

Orcon offers a range of different broadband packages to suit different needs. Click here to see what we've got available right now and place an order

What's your courier fee for sending out a modem?

Our standard courier fee is $14.95 for sending out most modems. This just covers our costs for couriers and packaging. Please note: we don't charge

How do I sign up for Orcon Broadband?

So you’re interested in signing up? Awesome! We offer two ways to get connected. The first is via this website – click here to see our

How much will my fibre installation cost?

All standard installations are free! In the rare event yours isn't, your local installer will provide a free, no obligation quote. You can decide

Is Orcon broadband available at my place?

Orcon broadband is available almost everywhere. Click the links below then enter your address:   ADSL, VDSL or Fibre    

How does my homeline work?

With fibre, your homeline goes over the internet. Just plug your standard home phone into your new modem and get calling!

What do I need for Broadband?

If you're looking at getting broadband at home, this is a list of everything you'll need to get setup for good old ASDL2+ broadband. Broadband

Can I keep my existing phone number?

We'll do our best to move your current number with you. If we can't, you'll have a whole range of numbers to choose from.  

What types of broadband does Orcon offer?

Orcon offers three flavours of broadband – ADSL2+, VDSL and UFB (Fibre), and we’ll be happy to supply you with the fastest one that’s

Does Orcon give me a wireless capable modem?

We sure do! Modem rental is free on all of our current broadband plans. Our Genius White modem is ready for anything you can throw at it; ADSL, VDSL and

What is Gigatown?

Gigatown was a competition run by Chorus to determine which town in New Zealand would be the first to receive gigabit speed fibre broadband service via

What is a port waiter?

In a small percentage of cases ISPs sign up new customers or go to move an existing customer to a new address, only to find they can’t complete the

What does the installation cost?

All standard installations are free! If your installation isn't considered standard and there is a cost involved, then we'll be sure to let you

Can I use Orcon Genius for my business?

Orcon Genius is designed for residential customers only at this stage.

Why should I get Ultra Fast Broadband?

Ultra-Fast Broadband, or Fibre Broadband, is a new country-wide broadband network based on fibre optic cabling. It's faster, more reliable, and has

Are any services incompatible with Orcon Tolls?

Yes, there are certain services that Spark provide which you cannot use if you are an Orcon Tolls customer. These are: CustomerlinkDDI extensionDual

What if you need to dig up my land to lay the fibre?

Sometimes the best way to get the fibre to your house is underground. Just like laying electricity cables, or a gas line, this can require the installers

What is meant by a “standard” install? Will it always be free?

The costs of a ‘standard’ residential installation will be covered by your Local Fibre Company (LFC).   Each LFC has a slightly

Will Ultra Fast Broadband affect my monitored alarm?

UFB is the future, and future proofing your home is important. Most clever alarm providers are on board! Sign up, then give your alarm provider a call.

Will you slow my connection down?

Nope! We're all about providing fast, unthrottled broadband so we have no traffic management policy, even on our Unlimited plan. This means we won'

Are there any hidden charges?

No, absolutely not! We will not charge you for anything you haven't agreed to. 

Why would I need a neighbour's consent?

You will need a neighbour's consent if your installation is going to affect other properties, e.g. if you share a driveway or live in an apartment

What's the installation process for an ROW or MDU?

When getting fibre installed in a right of way (ROW) or multi-dwelling unit (MDU) situation, these are the steps involved: Consent - Your LFC will need to

What's involved if I'm moving into a brand new property?

There may be additional charges involved if this is a brand new house which we will notify you about during the connection process. As long as the initial

What permissions do I need to get UFB at my place?

The permissions are all done for you. Signing up lets us know your place is good to go, and if applicable, the process of getting other property owners'

How much does a UFB plan cost?

Orcon is offering fibre plans that are on a par with our current pricing levels, starting at $78 a month for households and $139 for business connections.

Why should I get UFB?

There are loads of reasons! These are just some of them... you can read heaps more on our UFB blog. High upload speed: Genius Fibre comes with an

Which broadband package should I choose?

The broadband package best suited to you depends on how you use your internet, phone and devices. Our plans apply to our standard copper broadband

Is wiring and maintenance insurance included in your plans?

Wiring and maintenance insurance is optional, and costs $3/month.