Broadband

The lights that indicate your connection status should as a rule be green or blue. If you see orange and/or red lights there could be a connection problem
Click on one of the links below to view the the offer summary for your desired product type.
If your broadband connection is slow, disconnecting or not working, this guide will take you through a number of steps designed to solve a wide range of
Setting up your broadband may seem daunting, but with some instructions it’s actually pretty simple. There will be an instruction booklet included
To get the best speeds from your fibre here are a couple of rules you can follow: To get the BEST speed on fibre you should plug directly into the Orcon
A factory reset restores all the settings and information in your modem back its original state. This is useful if you can't remember the login
There’s a great guide on how to install and set up your Orcon Genius modem in the set-up guide – you’ll find it in the box your modem
To check the current status of the Orcon network, please visit our Network Status page here
Changing the name (SSID) of your wireless network is an important part of keeping your wireless network secure and usable. Having a recognizable name will
1. Confirming that your computer equipment is functioning properly is the first thing to check off the list. Check your modem lights to see if
If you've having problems with your broadband or phone connection, it's important to try an isolation test. Devices that you have plugged into
We support Dynamic IPv6 on most access types. We currently only support Dynamic /56 prefix allocations.
For an additional $3 per month, wiring and maintenance insurance is an optional service feature available on all Orcon ADSL, VDSL and Fibre plans. It
Good question, let’s see! First, make sure you've set up your modem correctly according to the modem's installation guide. We have some
Fibre refers to fibre optic technology – the way in which an internet connection is established, using light instead of electricity to carry signal.
Your internet speed will vary on UFB, just as it did on ADSL. Sometimes it will rip along, other times it will go slower. This is the nature of the
While WiFi is super convenient, this convenience does have a trade-off. Wireless is not as reliable as a cabled connection to your modem. Wireless speeds
If a fault technician is called out and finds that there is no fault on the line then you will be charged a No Fault Found fee of $130    If the
There have been two major changes to the charges ISPs pay to suppliers recently. Orcon and the rest of the telco industry didn’t expect either price
Doing ping tests is an important part of helping you (and us) to see where your connection might be having trouble. Knowing where it's slowing down is
A traceroute is a test that shows the path and time taken for your connection to connect to an internet address such as a website. If you are having
Do you tell people how many requests for information for customer data you get from government agencies (including ‘Privacy Act 11E’ requests?
We don’t currently, no. We fully support the filter's intention, which is to prevent people accessing child exploitation material on the
No. Because the Genius modem should be the only device plugged into your phone line. Your phone plugs into the Orcon Genius modem (not the wall) so you
We have a policy, based on the NZITF Disclosure Guidelines. We are committed to protecting our community and users. If you are a security expert or
We actively monitor breaches, and inform customers should their email or log in details be compromised. To date, we have only ever seen email