How do I change and update my email password?

Changing your password regularly is a good idea; it helps keep your emails and account information secure!

Please note that changing your Orcon password  also affects password details for your broadband access, email, webmail and My Orcon account.


Changing passwords is easy. First, log into your My Orcon account, click here. In the My Details section, click Change Password and follow the instructions from there.

Genius Customers: your modem will automatically update itself with your new details, so you can keep browsing

Non-Genius customers: You'll have to update your modem with your new password. To find out how, click here.


Once you've changed your Orcon password, you'll have to update your account settings in your email client to match. How this is done varies between programs, but the instructions below should help guide your through the process

If you need further instruction, try the program's help feature, or the manufacturer's website.

To begin, you need to open your email client, and open the account settings dialogue box:

  • Microsoft Outlook 2003: Click Tools, then View or change existing e-mail accounts and click Next. Select your Orcon email account, and click Change.
  • Microsoft Outlook 2007: Click Tools, then Account Settings. Select your Orcon email account, and click Change.

Outlook 2007 and 2003 will give you this screen

  • Microsoft Outlook 2010: Click File, then Info. Select your Orcon email account, press the Account Settings button,and select Account settings.

Outlook 2010 will give you this screen

  • Mac Mail: Click Mail, then Preferences. Select the Accounts tab and click your Orcon email account.

MacMail will give you this screen

Now that you can see your email settings, find the Password field. You may need to click 'Change account settings' or something similar. Once you've entered your new password, click OK/save and you should be able to send and receive email as normal

Please note: we know there are many other programs that you might be using - we’ve put together this guide to help with a few of them, but as you’ll appreciate we don’t have knowledge of all the programs out there, so won’t be able to help in every case. If you are having any issues with your program please refer to the manufacturer.