How can we help?
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- Returning your Orcon Modem
- Medical Dependency Register
- Do I need to pay any installation fees?
- What contracts apply when I join Orcon?
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- What happens when I switch from my current provider?
- Is wiring and maintenance insurance included in your plans?
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How do I contact Orcon?
How to contact Orcon
We love great customer service. Which is why we’ve made some changes to way we help our customers, to ensure we’re providing the fastest and best quality support possible.
Drumroll please… we listened loud and clear and brought our call centre back home! So now every time you contact us, you’ll be happy knowing you’re talking to someone based right here in New Zealand.
The way customers can contact us have changed a bit too:
For all general queries – that’s help with your account, questions about a service or upgrading your plan, or other random questions that aren’t tech-related – you’ll need to email us. Email us directly at: firstname.lastname@example.org or visit: www.orcon.net.nz/contact.
We have a top team of email agents based in NZ ready answer your email. Our email hours are 9am-7pm Monday to Friday and 10am-5pm on weekends and public holidays and we aim to get back to all emails within a few hours. Just make sure to include the important details (account number, phone number, email address – you get the drill) so we’ll be able to find your account and help even faster.
We've invested heaps of time making sure everything is at your fingertips – so before emailing or calling, it’s worth checking out our awesome online support section to see if you can find help that way: help.orcon.net.nz.
The My Orcon online account tool has also been upgraded to do awesome things. You can view your bills, data and power usage, move your connection to your new house, add new products and services and even change your plan. Log in to your account here and see what’s on offer: www.orcon.net.nz/myorcon or download the mobile app from the App Store or Google Play.
All technical queries can be taken over the phone by our experienced technical support team.
Technical queries include things like: troubleshooting for Orcon home broadband, homeline, VoIP, mobile, tolls and webmail products, as well as things like modem and set up assistance.
Got a technical issue? Call us on: 0800 13 14 15. We’re open to help 8am-10pm Monday to Friday, 8am-8pm on Saturday, and 10am-8pm on Sunday and public holidays.
No time to stay on the line or not an urgent technical query? You can still email us for technical support: email@example.com or visit: www.orcon.net.nz/contact.
Orcon now offers live chat for quick questions and fast responses, via customers’ My Orcon online account. You can ask us any billing and general account queries here! Our chat team ours are 9am-5pm Monday to Friday. Log in and chat to the team: www.orcon.net.nz/myorcon.
If your account is overdue (we would’ve let you know by now!), or you’ve been blocked or cancelled due to non-payment, you can pay online here: www.orcon.net.nz/myorcon/#/pay or via credit card on 0800 89 6722.
Got something to tell us?
We want to keep our customers happy and welcome feedback. If there’s anything you’re not happy about, the sooner you let us know the better – email us: firstname.lastname@example.org or visit our Feedback page for more options: www.orcon.net.nz/feedback.Was this article helpful?
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