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Orcon Contact Us
How to contact Orcon
We love great customer services and you’ll be happy to know that whenever you contact us for any technical, billing or account related query you’re talking to someone based right here in New Zealand.
We have made some changes to the way customers can contact us:
For all general queries – that’s help with your account, questions about a service or plan upgrade and any other random questions that aren’t tech-related – you’ll need to email us directly via our contact form.
We have a top team of email agents based in NZ ready answer your email. Our email hours are 9am-7pm Monday to Friday and 10am-5pm on weekends and public holidays and we aim to get back to all emails within a few hours. Just make sure to include the important details (account number, phone number, email address – you get the drill) so we’ll be able to find your account and help even faster.
We've invested heaps of time making sure everything is at your fingertips – so before emailing or calling, it’s worth checking out our awesome online support section to see if you can find help that way.
The MyOrcon online account tool has also been upgraded to do awesome things. You can view your bills, data and power usage, move your connection to your new house, add new products and services and even change your plan. Log in to your account here and see what’s on offer, or download the mobile app from the App Store or Google Play.
All technical queries can be taken over the phone by our experienced technical support team.
Technical queries include things like: troubleshooting for your internet connection, homeline services, VoIP services, mobile services and webmail products. Our team can also assist you with setting up your modem and WiFi settings.
Got a technical issue? Call us on: 0800 13 14 15. Our highly experienced tech team is available from 8am-10pm Monday to Friday, 8am-8pm on Saturday, and 10am-8pm on Sunday and public holidays.
Orcon now offers live chat for quick questions and fast responses. You can use our Live Chat option through our website by selecting the "Help" option at the bottom of the page! Our chat hours are 9am-5pm Monday to Friday. You can find more information about our Live Chat option here.
Got something to tell us?
We want to keep our customers happy and welcome feedback. If there’s anything you’re not happy about, the sooner you let us know the better – email us: firstname.lastname@example.org or fill in our contact form here.Was this article helpful?
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