Learn about our change of ownership process and how you can transfer your account to someone else.

Before we get started, we need to mention that each Orcon residential account can only have one main account holder. You are more than welcome to have others authorised to make certain changes or query issues - you'll just need to add them on. You can check out how to do so here.

Update The Name On My Bill

• I'm the account holder and wish to change ownership of my account

  In order to change the ownership of your Orcon account into another name, you will be required to complete our change of ownership form.

  Here is a checklist of the details you will require to complete the change of ownership form.

  1. New account holders name
  2. New account holders contact number
  3. New account holders email address 

  We will then be in touch with the intended account holder to process the change of ownership request. Once the change of ownership request is complete, we will contact you with the results.

  Please note that any outstanding balance on the account must be cleared before the account ownership can be transferred, and by completing the change of ownership form you agree to the terms outlined below. 
  

  1. You are authorising the person whose details you are providing to take full ownership of your Orcon account (all previous account details can be seen by the person taking over the account).
  2. You agree to remain liable for all charges on your Orcon account incurred up until the date of transfer.
  3. You understand that you will lose access to the Orcon account and all information relating to it including bill history/emails.
  4. This request is not complete until the services are transferred to the new account holder and approval of this request is subject to credit checks on the new account holder.
• I wish to take ownership of a Orcon account

  In order to take ownership of an existing Orcon account, you will be required to complete our change of ownership form. 

  1. Your address (address where you currently or previously resided):
  2. Address of services (address of services you are taking over):
  3. Account number (account number of services you are taking over):
  4. Digital copy of your NZ drivers license or passport

  We will then be in we will be in touch with you and the account holder to process the change of ownership request. Once the change of ownership request is complete, we will contact you with the results.
  
  Please note that any outstanding balance on the account must be cleared before the account ownership can be transferred, and by completing the change of ownership form you agree to the terms outlined below. 

  1. You authorise Orcon to perform a credit check and understand that the approval of this request is subject to credit checks.
  2. You certify that all information is provided is true and to the best of your knowledge.
  3. You agree  to be responsible for all charges relating to the Orcon account once the ownership of the account has been transferred.
  4. You comply to be bound by the connection terms and conditions applicable to the Orcon account, as well as any contract terms and pricing plans active on the account. You can find our current terms and conditions here.
  5. You understand that you will be required to pay all charges associated with the Orcon account including although not limited to, monthly fees, delayed charges such as toll calls or data blocks, power charges, and any early termination fees which may apply if the account is cancelled before the end of the contract term.
  6. You accept that there might be charges associated with the process of relocating your services to another address.