We understand that sometimes our customers move overseas or their situation changes, so of course it’s possible to cancel your account, even though we love having you with us!

Things to take note of:

1. You must notify us of your cancellation, either by phone or by sending us an email from the email address on your account.
   
   
2. The main account holder must get in contact with us to cancel the account. If this is not possible you may provide us with additional documentation (i.e. Power of attorney or death certificate) in cases where the account holder is unable to get in contact with us to cancel the account.
   
   
3. There is a 30 day cancellation period that applies when you terminate your account.You will continue to be charged during this 30 day period.
   
   
4. If you are cancelling before the end of your contract term, an early termination fee will apply as stipulated in your initial agreement either with the Sales/Move House Team or as part of the online signup process.
   
   
5. You are required to return your Orcon rental modem. In the case you are unable to return the modem, you will be liable to a modem non-return fee. Please call or email us to arrange for a return courier bag to be sent out to you. 

To see what your final month's usage includes or what your final bill will involve, please see the FAQ here.

If you have any questions, please contact us at https://www.orcon.net.nz/contact.