How can we help?
- How do I know if I am a Standard User or Low User?
- How long does it take to switch to Orcon Power?
- What should I do if I am medically dependent on power?
- What extra fees may apply?
- Who do I call if there is an issue with my Power?
- How does the prompt payment discount work?
- How much does Orcon Power cost?
What should I do if I am medically dependent on power?
It is important you let us know immediately if you or a family member are medically dependent on power, and requires the use of mains electricity for critical medical support (uses an approved life support machine), and any disconnection may result in loss of life or serious harm.
We will request evidence of medical dependency – you and your doctor or health provider need to complete the form below and return it to us by emailing [email protected]
What will happen next?
Once we receive the completed form, we will make a note on your account.
You will receive a confirmation email to confirm that are now on our medical register.
We will contact you as soon as we become aware of any planned power outages that may affect the property listed.
During a power outage, we suggest you refer to your emergency backup plan
Or contact your local health provider to find out what your options are during the outage.
When power cuts are planned, for example to work on power lines, we will endeavour to give you advanced notice.
If you have any questions regarding Medical Dependency and your electricity, just get in contact with our friendly customer service team, and we’ll be happy to help you out.
Still have questions?