How can we help?
What do I do if I have UFB and I need to move house?
Please call our move house team on 0800 13 14 15 opt. 2, email email@example.com or visit orcon.net.nz/myorcon. If Fibre (UFB) is already installed at your new address we’ll be able to connect you straight away with Fibre, otherwise we’ll need to connect you with ADSL or VDSL while we wait for Fibre (UFB) to be installed (if available).
Please try to give us at least 7 days notice of your move and if you agree to a 12 month contract we’ll cover the installation costs.
What services are available at my new house?
Some awesome services might now be available (like Fibre) or some current services may not be available. Give us a call or send us an email and let us know your new address so we can tell you what’s on offer.
Do I have to change to a new plan when moving house?
In order to provide our customers with the best possible deals we are constantly looking for new offers. This means from time to time we retire old plans and when you move house these legacy plans may no longer be available.
Can I keep my number?
Occasionally your phone number may have to change. Unfortunately numbers are not always transferable to the new address and we may need to assign you a new home phone number.
Still have questions?