Please contact us via our contact page here, email firstname.lastname@example.org or visit My Orcon. If Fibre (UFB) is already installed at your new address we’ll be able to connect you straight away with Fibre, otherwise, we’ll need to connect you with ADSL or VDSL while we wait for Fibre (UFB) to be installed (if available).
Please try to give us at least 7 days notice of your move, the good news is you won’t be required to sign a new contract term. Any existing contract you have will continue unchanged.
What services are available at my new house?
Some awesome services might now be available (like Fibre) or some current services may not be available. It's easy to check your new address through your My Orcon change hub. If you would like our team to check for you simply give us a call or send us an email and let us know your new address so we can tell you what’s on offer.
Do I have to change to a new plan when moving house?
In order to provide our customers with the best possible deals, we are constantly looking for new offers. This means from time to time we retire old plans and when you move house these legacy plans may no longer be available.
Can I keep my number?
Occasionally your phone number may have to change. Unfortunately, numbers are not always transferable to the new address and we may need to assign you a new home phone number.