How can we help?
- How do I get the best speeds from my Fibre connection?
- How do you perform a trace route in Windows?
- What are upload and download speeds, how do they differ?
- What Programs can impact my Internet Speeds
- How and why should I do a ping test?
- What speeds can I expect and what affects speed?
- What do internet speeds mean?
- Will you slow my connection down?
- Why does my speed on UFB sometimes drop?
- How and why should I do a trace route?
- See more
Running the Diagnostic app
This application will currently work for Vista, Windows 7 SP1, Window 8 & Windows 10 providing the
C++ Redistributable 2010 pack has been installed on your machine. Please download and install the version required for your machine via the Microsoft web site.
Start by downloading the app from: http://linetest.nz/LinetestSpeedDiagnostics.exe
Your browser may prompt you to open or save the file. If it asks you to do this, select the “Save” option.
Running the application
Once the download has completed, locate the file in your downloads folder, right click on the program, click “Run as administrator”, and allow the program to run.
The application will guide you through the process but we have supplied this document just in case you need any further help.
After the program has finished loading, you will be presented with this screen:
You should have received a ticket number reference in the email we sent you. Please use this reference in the ticket number field.
Under contact number, please put in the email address you wish to be contacted on.
Under region, please select the region that your services are connected at. If you are unsure of your region, please select the region that you are closest to.
Under plan, please select the plan you are currently on with your service provider. Your plan should have been sent to you in the email.
This tool will stress test your Internet connection based on the plan that you select. If you select a plan higher than your current connection, you may temporarily lose access to the Internet. If you are unsure of the correct plan, please call the contact center to confirm.
Click on “Next” to continue. On the next screen, it will ask if you are having a problem with a specific site as per below:
If you would like to test to a specific website or server, check the box and add in any site(s) you are having issues with, otherwise just press “Next”.
The application will now check how you are connected to the modem/router, for these tests you need to be running on an Ethernet connection only as it will not allow you to run the tests over the wireless.
If you get this message, your computer is currently connected by Wi-Fi. Even if you have plugged in an Ethernet cable, your computer may be connected to both the Ethernet and Wi-Fi at the same time.
Please turn off Wi-Fi on your modem and click “Retry”.
After that the tool will check what applications are running, these applications could be using up bandwidth while testing. Ether shut them down manually and click “Retry” or the application will shut them down automatically when you click “Next”.
Once this is completed the application confirms it is ready to run the tests, as the screen below shows:
Click “Next” to continue with the series of complex tests which, depending on your connection type, will take between 15 – 30 minutes.
Important note: Do not use the internet from any network device in the property while the application is running as this will give a false impression of how the connection is performing and may hinder troubleshooting.
The screen will update with a progress bar during the test.
On completion, the application will ask if you want to save a copy of the test that we will be receiving.
If you wish to retain a copy for yourself press “Save and Finish” then select where you want to save the text file, such as the desktop.
Once you click on “OK” or “Select Folder”, the file will save and the application will close automatically and send us the results.
Alternatively, if you just click “Finish” the application will close and send us the results but will not save a copy on your PC. Once finished the application will remove any set up files that it needs to run.
We will review the file once it has been received and the results have been checked.
Still have questions?