How can we help?
- How do I get the best speeds from my Fibre connection?
- Solve Broadband Speed Issues
- What can I do about Gaming and/or Latency issues
- How to check the network interface card and/or ethernet adapter speeds on your Apple computer.
- How do I run a speed test?
- How to check your Network Interface Card Speed
- How do you perform a trace route in Windows?
- What are upload and download speeds, how do they differ?
- What Programs can impact my Internet Speeds
- How and why should I do a ping test?
- See more
Running the Diagnostic app
This application can run on Windows Vista, Windows 7 SP1 or higher, Windows 8, Windows 8.1, and Windows 10.
This application requires Java version 8 update 191 or higher installed on your computer to run, which can be downloaded from here.
Start by downloading the app from: http://linetest.nz/LinetestSpeedDiagnostics.exe
Your browser may prompt you to open or save the file. If it asks you to do this, select the “Save” option.
Running the application
Once the download has completed, locate the file in your downloads folder, right click on the program, click “Run as administrator”, and allow the program to run.
After the program has finished loading, you might see the following screen when you run the application:
If you see this screen, click More info, then Run anyway:
If you see the following dialog, please click OK and follow the instructions to install the latest version of Java on your computer.
The application will guide you through the process but we have supplied this document just in case you need any further help.
After the program has finished loading, you will be presented with this screen:
You should have received a ticket number reference in the email we sent you. Please use this reference in the ticket number field.
Under Contact email, please put in the email address you wish to be contacted on.
Testing server should be left as Auto select unless we request that you specify a server to test from.
Under Your plan, please select the plan you are currently on with your service provider. Your plan should have been sent to you in the email.
This tool will stress test your Internet connection based on the plan that you select. If you select a plan higher than your current connection, you may temporarily lose access to the Internet. If you are unsure of the correct plan you can check via logging in to MyAccount.
Click on Next to continue. On the next screen, it will ask if you are having a problem with a specific site as per below:
If you would like to test to a specific website or server, tick the Include other sites in the test box and add in any site(s) you are having issues with.
If you select Include a pathping test to linetest.nz, we will get some more valuable information to help resolve your issue. It is not usually required, however if we need you to complete further testing, we may ask you to tick this box.
The application will now check how you are connected to the modem/router, for these tests you need to be running on an Ethernet connection only as it will not allow you to run the tests over the wireless.
If you get this message, your computer is currently connected by Wi-Fi. Even if you have plugged in an Ethernet cable, your computer may be connected to both the Ethernet and Wi-Fi at the same time.
Please turn off Wi-Fi on your modem and click “Retry”.
After that the tool will check what applications are running, these applications could be using up bandwidth while testing. Ether shut them down manually and click “Retry” or the application will shut them down automatically when you click “Next”.
Once this is completed the application confirms it is ready to run the tests, as the screen below shows:
Click Next to continue with the series of complex tests which, depending on your connection type, will take between 5-10 minutes. If you have opted to include other sites in the test, please allow for an additional 3-5 minutes per site.
Important note: Do not use the internet from any network device in the property while the application is running as this will give a false impression of how the connection is performing and may hinder troubleshooting.
The screen will update with a progress bar during the test.
On completion, the application will ask if you want to save a copy of the test that we will be receiving.
If you wish to retain a copy for yourself tick “Save results” then select where you want to save the text file, such as the desktop.
Once you click on OK or Select Folder, the file will save, then the application will close automatically and send us the results.
Alternatively, if you just click Finish the application will close and send us the results but will not save a copy on your PC. Once finished the application will remove any set up files that it needs to run.
We will review the file once it has been received and the results have been checked.
Viewing the report
Once the test has completed, am HTML report will automatically open in your web browser. It should look like the report below:
From this report you can see the speeds you were able to achieve during the test, as well as some information about the performance of your computer and running applications. A full version of the report can be found at the bottom of the page.Was this article helpful?
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