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Can I keep my phone number if I move house?
When moving house, we'll always do our best to move your current phone number with you.
The way phone numbers are moved when changing addresses means there will be instances where we won’t be able to do so; this means we can’t guarantee your number until you’re connected.
To get an idea of whether or not you’ll be able to keep your phone number, see which of these apply to you:
- Are you changing local calling area? If so, then you won't be able to keep your number. This includes moving within your current city or district e.g. from Pukekohe to Auckland central, from Kapiti to Wellington, or from Christchurch to Rangiora
- Are you moving within your local calling area? Then you can probably keep your number. If you're an LLU or Orcon Genius customer, then in the vast majority of cases we can move your phone number over without a hitch. However, if you're not a Genius or LLU customer, then it can be trickier to keep your number, depending on the exchange you'll be connecting to.
In either case, we'll try to keep your existing phone number by default, but we can't guarantee what your number will be until the technician has connected you at the exchange.
If you're unsure or would like further information, please contact us at https://www.orcon.net.nz/request_support and we can help clarify this for you.
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