How can we help?
I've set up my broadband but it is not working, what do I do?
Good question, let’s see!
First, make sure you've set up your modem correctly according to the modem's installation guide. We have some instructions to help you along here.
If your installation date has passed but you haven’t received a text message to let you know your connection is active, then there may have been a problem at the exchange. Perhaps some wires have quite literally been crossed – please contact us at https://www.orcon.net.nz/request_support so we can get those wires uncrossed ASAP.
If the above doesn't apply to you, and you still don’t see a solid 'ADSL Sync/ADSL/WAN' light on your modem, then this means your modem is not talking to the exchange. Complete an isolation test to see if you can get this light to come up - click here for instructions. If you are still unable to get the ADSL/WAN light up then something is not quite right - please contact us at https://www.orcon.net.nz/request_support so we get you up and running.
Don’t worry we won’t start charging you for your connection until you can use it.
Still have questions?