During a factory reset the lights on your modem will flash and ALL settings will be cleared from your modem, including: Usernames and passwords, WiFi name and password, port forwarding, firewall rules and any other custom settings.
This returns the device to an "out of the box" state, as if it were brand new.
After a Factory reset has been executed there are generally 4 lights we are concerned with:
Genius White (Netcomm NFV4)
ADSL or VDSL
| Light Label | Led Color & activity | What this means for you |
| Power | Solid green | The modem is performing as expected |
| DSL | Solid Green | Your modem is physically connected to our network |
| Internet | Solid Green | Your modem is passing data and is communicating with our network |
| Phone 1 | Solid Green | This led will only light up after the Internet led has lit up and you have signed up for VOIP |
Fibre
| Light Label | Led Color & activity | What this means for you |
| Power | Solid green | The modem is performing as expected |
| Internet | Solid Green | Your modem is passing data and is communicating with our network |
| WAN | Flickering Green | This light identifies the port which the Fibre ONT is connected to |
| Phone 1 | Solid green | This led will only light up after the Internet led has lit up and you have signed up for VOIP |
Genius Black (Bob Lite)
ADSL
| Light Label | Led Color & activity | What this means for you |
| Power | Solid Purple/Blue | The modem is performing as expected |
| DSL | Solid Purple/Blue | Your modem is physically connected to our network |
| Internet | Solid Purple/Blue | Your modem is passing data and is communicating with our network |
| Phone | Solid Purple/Blue | This led will only light up after the Internet led has lit up and you have signed up for VOIP |
Fibre
| Light Label | Led Color & activity | What this means for you |
| Power | Solid Purple/Blue | The modem is performing as expected |
| LAN 4 | Flickering Purple/Blue | This light identifies the port which the Fibre ONT is connected to |
| Internet | Solid Purple/Blue | Your modem is passing data and is communicating with our network |
| Phone | Solid Purple/Blue | This led will only light up after the internet led has lit up and you have signed up for VOIP |
If for whatever reason the lights on your modem do not light up accordingly please contact us at https://www.orcon.net.nz/request_support for further assistance.