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Topics
- Modem Setup Guides
- Setting Up Your Modem - Netcomm NF18
- Setting Up Your Modem - Netcomm NF4V
- Setting Up Your Modem - Netcomm NF18
- Wi-Fi Setup & Troubleshooting for Netcomm NF18
- How do I factory reset my modem?
- Setting Up Your Modem - NL1901 Business
- Setting up a non-Orcon modem
- How to find the MAC address for my modem?
- VPN modem/router malware
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What happens while the modem is factory resetting?
Updated
During a factory reset the lights on your modem will flash and ALL settings will be cleared from your modem, including: Usernames and passwords, WiFi name and password, port forwarding, firewall rules and any other custom settings.
This returns the device to an "out of the box" state, as if it were brand new.
After a Factory reset has been executed there are generally 4 lights we are concerned with:
Genius White (Netcomm NFV4)
ADSL or VDSL
Light Label Led Color & activity What this means for you Power Solid green The modem is performing as expected DSL Solid Green Your modem is physically connected to our network Internet Solid Green Your modem is passing data and is communicating with our network Phone 1 Solid Green This led will only light up after the Internet led has lit up and you have signed up for VOIP Fibre
Light Label Led Color & activity What this means for you Power Solid green The modem is performing as expected Internet Solid Green Your modem is passing data and is communicating
with our networkWAN Flickering Green This light identifies the port which
the Fibre ONT is connected toPhone 1 Solid green This led will only light up after the Internet led has lit up and you have signed up for VOIP Genius Black (Bob Lite)
ADSLLight Label Led Color & activity What this means for you Power Solid Purple/Blue The modem is performing as expected DSL Solid Purple/Blue Your modem is physically connected to our network Internet Solid Purple/Blue Your modem is passing data and is communicating with our network Phone Solid Purple/Blue This led will only light up after the Internet led has lit up and you have signed up for VOIP Fibre
Light Label Led Color & activity What this means for you Power Solid Purple/Blue The modem is performing as expected LAN 4 Flickering Purple/Blue This light identifies the port which the Fibre ONT is connected to Internet Solid Purple/Blue Your modem is passing data and is communicating with our network Phone Solid Purple/Blue This led will only light up after the internet led has lit up and you have signed up for VOIP If for whatever reason the lights on your modem do not light up accordingly please contact us at https://www.orcon.net.nz/request_support for further assistance.
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