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What if I need a static IP?
Here you can find the answers to the most common questions about Static IPs.
What is a Static IP? Do I have one?
A Static IP is a fixed IP address that is assigned to you every time you connect to the internet. This differs from a Dynamic IP address which can change each time you connect.
If you are a residential broadband customer you will have a Dynamic IP address by default. Your IP will be returned back to us when you power down your modem. The IP address is then sent back to either yourself (if your modem is on) or another customer on our network. This won’t make any difference to how you use the internet, unless you specially need a static IP address because you are running services from your home such as a mail or web server.
The good news is you can request a Static IP on our residential plans for $10 a month. Business customers can request a free Static IP on all Orcon business plans.
If you have a static IP and would like to view this please contact us at https://www.orcon.net.nz/request_support.
How does a Static IP work?
When you connect to the internet, you are assigned an IP address by your internet service provider. By purchasing an Orcon Static IP, we will ensure that you are given the same IP address each time you connect to the internet.
Will my Static IP ever change? Can I change it?
Once a static IP has been assigned the IP address given will not be changed unless of course you decide to cancel your static IP service. This means your static IP won't change even if you change plans or move between different Orcon internet or phone services such as Genius. Your static IP also won't change if you move house - just remember to select the Static IP option when submitting your move house order.
One scenario under which we would require you to change your static IP, is if you are moving from an Orcon Broadband service to Orcon Fibre. We may sometimes need to rearrange our Static IP address space at a network level. If this is required we'll give you plenty of notice of the change and let you know your new static IP in advance.
How can I get a Static IP?
New Orcon customers can select a Static IP during the sales process, either by selecting the Static IP service feature in the online sign up wizard, or by asking the sales agent. We will notify you of your Static IP once we have a confirmed the service start date for your Broadband.
Current customers can log in to My Orcon (opens in a new window), select Modify Plan from the left hand menu, and choose Static IP as an add-on under Change Plan Features. The static IP option is not available for selection on some of our unlimited plans. If this is the case for your plan, please contact us at https://www.orcon.net.nz/request_support and we may be able to request it be added.
Can I choose my Static IP?
Unfortunately not - your Static IP will automatically be assigned to you when you sign up for the service. We will send you an email on the day we add the service to notify you of what your IP address will be.
Can I get more than one Static IP?
There is a limit of one Static IP per access service. E.g. If you have two broadband services on different accounts, then each can have a Static IP. However, you cannot have more than one IP on the same broadband connection.What should I do if my Static IP is blacklisted by someone?
Orcon will not get involved in blacklisting of individual IP addresses. It is your responsibility to contact the relevant parties that have blacklisted the IP and request that the IP be unlisted.
On which plans can I get a Static IP?
The Static IP service is available on a large number of Orcon’s current and grandfathered broadband and Fibre plans.
Still have questions?