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My Fibre has just been connected but there's been a problem
So either a tech has just finished installing Fibre, or you have gotten a text from Orcon letting you know that Fibre is all set up, but you are still not able to get online? Let's get to the bottom of that and get you online!
We want to make sure the ONT (Fibre box) and modem are connected correctly.
- There should be an ethernet cable connected from GE/LAN 1 port of the ONT to the WAN port on your modem.
- Make sure the Modem and ONT have the power plugged in (and switched on)
- If you want to hook up your computer, TV, or another device directly to your modem, just plug an ethernet cable into any of the numbered LAN ports on the modem and plug the other end into the device.
ONT (Fibre box) Lights
Lan 1/GE 1: Green/Orange
Note: if you see a Red LOS or Red Optical light on the ONT this means there is a problem with the fibre connection, please contact us, we will need to log a fault to the fibre company (they may even need to send a technician to fix)
Modem Lights (Orcon supplied)
LAN 1/2/3/4: these will be green (if you have a device connected through an ethernet cable to the modem)
Wi-Fi 2.4 gHz / 5gHz: Green
TEL 1 (if you have a homeline): Green
Note: Whether using an Orcon modem or your own these are some common lights to tell everything is okay. Remember if you have your own fibre modem you may need these settings manually configured in the modem for it to connect.
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Installation technicians may not be qualified (or have the necessary equipment required) to undertake some advanced restoration work. However, they should not be leaving your property without telling you what the reinstatement plan is and when it should be completed. If you have any concerns about this plan that the technician wasn’t able to resolve – or if you have a safety concern, please contact us immediately.
Click here for instructions on how to set up your wireless network.
Still have questions?