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What will my final bill look like?
Your final bill will be generated on the closest billing date following the 30 day cancellation period.
Our billing dates are on the 2nd, 7th, 12th, 17th, 22nd or 27th of each month.
As per the Orcon Terms and Conditions which were agreed to during sign-up with our Sales/Move House Team or online, a 30 day notice period applies for all accounts. This means if you request a same-day cancellation, the 30 days applies from that date forward. Your final bill will not be generated until after this cancellation period has completed.
If you are under contract an early termination fee will be applied on your next invoice.
Depending on your plan, contract and usage in your final month, there will be a bunch of different line items on your invoice. You can expect the following:
As you pay for your base charge in advance, you will receive a credit back for the difference between the services paid for and the end of your 30 day cancellation period.
i.e if you submit a same day cancellation for the 10th of March, your 30 day cancellation period ends on the 8th of April. On the 23rd of March you will have been charged for your April usage, so you receive a credit for the 11th to the 22nd of April.
If you are cancelling before the end of your contract, your final bill will contain the early termination fee as stipulated in your contract.
If you have made any toll calls, these will be detailed on your final invoice.
Again, if you have any questions, please contact us at https://www.orcon.net.nz/contact and we’ll be happy to help.Was this article helpful?
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