How can we help?
- Product Offer Summaries
- Orcon Apple TV 32GB Offer
- Orcon UE Boom 2 Offer
- Returning your Orcon Modem
- Medical Dependency Register
- Do I need to pay any installation fees?
- What contracts apply when I join Orcon?
- What if my tracking number doesn’t work?
- What happens when I switch from my current provider?
- Is wiring and maintenance insurance included in your plans?
- See more
What if I don’t have the new modem on the connection date?
If you have a tracking number then please check on the relevant website (details below) to see where your modem is. It may be that the modem has been attempted to be delivered but is now at their depot waiting for you to call. If you have not received a track and trace number please contact us at https://www.orcon.net.nz/request_support so we can find out where your modem is and get it to you as fast as possible.
If your tracking number begins with NW: Fastway Couriers
If your tracking number begins with S and ends with NZ: CourierPost
If you're in doubt, try both! If neither work and you would like clarification please contact us at https://www.orcon.net.nz/request_support.Was this article helpful?
Still have questions?