A traceroute is a test that shows the path and time taken for your connection to connect to an internet address such as a website. If you are having problems with your connection, you might be asked by one of our team to conduct a traceroute.

This video shows you how to conduct a traceroute test on a Windows computer. Feel free to pause the video if you need time to follow the instructions.

For more information on traceroutes, see the Wikipedia article here