How can we help?
- Top Tips - A quick overview of the useful stuff you can do online
- How do I add an authorised person to my account?
- How can I view my bill and usage?
- How do I log into My Orcon?
- How can I download a copy of my invoice?
- How can I monitor my calling usage?
- What can I do with MyOrcon?
- How do I change my contact details?
- I have forgotten my username and/or password
- How do I change my Orcon Broadband password?
What can I do with MyOrcon?
MyOrcon is where you go to make any changes to your account or services. Here's what you can do:
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View Balance: View your current Orcon balance. Previous month’s charges are also displayed on the graph in the centre of the page.
Pay Now: Make a credit card payment towards your balance
View Current Invoice: View a more detailed breakdown of your current month’s charges.
Payment Method: Set up an automatic credit card or direct debit payment.
Here’s where you can see what your plan includes, and what else you can sign up for through MyOrcon.
Current Plan: Details your current plan.
Add Ons: Details any additional services you have with us.
Family Filter: Choose to turn on or off Family Filter. More details about Family Filter can be found here.
See the amount of data or calling minutes you’ve used for any billing period you like.
Data: View the amount of data consumed. The graph shows the amount used per day and you can see average, total, and predicted usage.
Voice Calls: Just the same as the data! The graph shows your daily call times in minutes, your daily average calling usage, and total usage to date.
Here’s where you can see your personal details stored with us.
Contact Address: This is the address where we will send any letters or modems to.
Mobile: Your contact mobile number. We will use this to notify you of various things like the status of your account or an open fault.
Change Details: Here you can change your contact details.
Change Password: You can change the password to your My Orcon here [note - this will change the password you use to access MyOrcon]
My Notifications: View the emails and text messages we have sent you in the past.
Authorised Person: Add or remove authorised people to your account. These people will be able to contact Orcon on your behalf and make changes to your account without you having to be present
Here’s where you can change your plan and add ons to suit your needs.
Upgrade Speeds: This is where you can upgrade your broadband technology (i.e. from ADSL to Fibre) and/or upgrade your fibre speed.
Calling Packs: You can find our various calling packs we have on offer for your homeline here.
Wiring Insurance: This is where you can add wiring and maintenance onto your account.
Mobile Plans: Select one of competitively priced mobile plans we have on offer - you can bring over your existing mobile number as well!
Move House: You can order and transfer your existing Orcon services to your new address here.
Yes, we offer power at Orcon! You can find the 'Get Power' tab via the MyOrcon menu tab. Select your address, review the rates and submit your order.
Please double check your ICP number to ensure we connect you at the correct address.
If you are using one of our compatible modems (Netcomm NF18ACV or Netcomm NF4V), you will be able to update your network name and password as many times as you like.
This function can be found via 'My WiFi' on the menu tab.
Our Orcon supplied Netcomm NF18ACV modem has an inbuilt speed diagnostic tool, designed to measure your connection speed between your modem and our network.
This function can be found via 'Speed Test' on the menu tab.
Please note this should work on all ADSL/VDSL/Fibre connections.
Still Need Help?
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