The reason that we request you to contact our support team and perform troubleshooting is to identify what the possible cause of a fault is, and to reduce the likely hood of you receiving one of the fault charges listed below. To ensure that we are taking all the necessary precautions to avoid any technician call out charges, we recommend performing an isolation test before logging a fault with Orcon.
- If a fault is logged and the technician is able to prove that there is no issue with the Internet or/and Phone connection, then you could be subject to a $130 No Fault Found fee.
- If the technician determines that the issue lies with your Equipment, Modem (if the fault is proven to our rental Modem, you would not be charged this fee), Phone Handsets, or other devices, you could be subject to a Customer Premise Equipment fee charge of $130.
- If the technician determines that the fault lies within your home’s internal wiring, which is from the demarcation point on-wards, and they carry out repairs as agreed, you can be subject to a premise wiring repair fee of $230. This would not be applicable if you have Protection Plan, find out more here.