How can we help?
- Understanding Fibre
- Fibre Consent Process
- What kind of fibre installation process will I go through?
- Why should I get UFB?
- What is Gigantic Fibre?
- What does a full install involve?
- How can I get fibre?
- How long does the consent process take?
- Do I need to do anything before the day of my fibre installation?
- Where should I get my ONT installed?
- See more
Ultra fast fibre broadband
Anyone who wants great, reliable, future-proofed broadband should be jumping on the fibre bandwagon. Fibre isn’t just about getting the fastest speed on one device, it’s about making sure multiple devices (admit it, you have a few – and will probably get more soon) within reasonable use, can connect at the same time and perform how they are meant to.
Fibre offers the ultimate gaming experience, makes HD streaming effortless, let’s you stream music seamlessly, plus a whole heap more than you’d ever dream of.
In short – it’s really fast. Fibre uses glass cables and light to send data at – you guessed it – the speed of light. It also uses lasers and crystals in the process. To get the most out of your connection, plug your laptop, gaming console, or device directly into your modem using an Ethernet cable.
The variance on speed will depend on the speed test server location and capacity. We recommend you use linetest.nz using an Ethernet cable.
Please note, speeds can vary on all device as it does come down to the capability of your devices.
You will get a fibre compatible modem on a free rental basis with your new plan – no worries!
You sure can.
Some fibre installs are simple, and quick. Others – like apartments and houses down right of ways – can take longer, but it’s definitely worth it.
To be a little more specific, basic remote activation can take as little as five business days when fibre is already installed at your home. Whereas full installations with two visits from the install technician will take longer as new lines need to be organised into your home. The average is around 25 days, start to finish. But do note that this is dependent on a case by case basis. Rest-assured we’ll make sure you’re kept in the loop along the way.
The law requires other property owners who are affected by your installation to sign a consent form. If you are in a stand-alone house, you probably won’t need consent to be signed.
If you have a shared driveway, or live in an apartment or block of flats, the property owners around you will all need to agree to the installation that involves their property. Not to worry! The companies building the fibre network (LFCs) will manage getting these consents.
You can read more about the consents process in this article which will also provide you with all the relevant forms.
Chorus have put together some awesome videos that explain how the consent process works. Just click here
Your LFC will organise consents needed from property owners on your behalf, and will send the owners’ consent forms via post. To help speed up the process you can also download forms yourself and ask your neighbours to sign them if you like.
You can find your LFC and download fibre consent forms here.
There are a number of ways for getting fibre from the street to your home depending on your property type, the layout of your house and access or obstructions, such as gardens or trees.
Fibre is linked to your property from the street and is connected by a small box attached to the side of your house, called an External Termination Point (ETP). Install types can include aerial cable, underground piping, surface cabling, and your LFC will try to suggest the least disruptive option.
If you have other connected devices such as a monitored house or medical alarm, you’ll need to consider keeping your copper cable, as well as installing a new fibre cable, to ensure they still fully work. But your LFC will discuss everything with you in person during the scope visit.
The New Zealand government covers the costs for all first time standard fibre installs. A standard install covers; the process of a full connection to the existing infrastructure, mending any surfaces that are affected during the installation, as well as testing to ensure everything is working properly.
In some cases, not many, a house may require a non-standard installation. If this is you, your LFC will let you know during the scope visit when they first assess your property.
Some things that may mean extra costs include; a house situated more than 200 meters from the fibre connection point on the road, extra wiring or electrical work, additional connection point requests, such as hiding it behind a fence or in an unusual place.
I have just ordered fibre
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We will update you accordingly via email when your order moves on to the next stage. You may also hear from your local installer in the meantime.
Unfortunately we're unable to share who has and hasn't given consent for your fibre connection. This is due to the privacy laws that govern the sharing of such information.
Build work is required to ensure fibre is able to reach your property from your local fibre company's network and the time this process can take will vary.
You will be notified accordingly via email once your order is ready to move on to the next stage.
You are required to be home during your appointment dates
You will be assigned a morning or afternoon appointment slot. The technician will give you a call prior to their arrival to ensure you are home for the appointment.
Most installations are done within four hours; some as quick as two. It all depends on the difficulty of your installation but the technician will be able to confirm this with you on the day.
There will be a team of around two to four technicians from your local installer coming around to do all the heavy work for you.
Still have questions?