How can we help?
- My Internet Is Not Working
- Port Filtering
- Can I remove the ONT?
- How to configure a Static IP on a PC
- What is Malware/Spyware?
- What is MTU?
- What is the difference between IPv4 and IPv6
- Is there a fault in my area?
- Do you tell people how many requests for information for customer data you get from government agencies (including ‘Privacy Act 11E’ requests?)
- I have forgotten my username and/or password
- See more
What is wiring and maintenance insurance?
For an additional $3 per month, wiring and maintenance insurance is an optional service feature available on all Orcon ADSL, VDSL and Fibre plans.
It covers the cost of repairs to the internal wiring of your premise, including any jack-points. For Fibre connections this also covers wiring installed between the ONT (Optical Network Terminal) and any Fibre service delivery point installed during the initial installation.
Premise wiring must be installed in compliance with permit to connect (PTC) specifications 100 and 103.
What does wiring and maintenance cover?
Wiring and maintenance insurance will cover the cost of any repairs to faulty internal wiring and jack points within your premise, caused by normal wear and tear. This includes any installed xDSL splitters.
What doesn't wiring and maintenance cover?
Wiring and maintenance insurance doesn't cover any customer premise equipment including phones, modems and associated cables.
It also doesn't include any wiring work required to get the service connected or additional wiring work requested at any point. Any faults that can be proven to be caused by other services or devices connected into your home wiring will not be covered.
What are the costs with no wiring and maintenance insurance?
Should a fault technician be called out and the cause proved to be within your premise wiring and you do not have wiring and maintenance insurance, you will be charged a fault diagnostic fee of $130 or a one off fee for premise wiring repair of $230.
30 day stand down period
The Orcon wiring and maintenance insurance has a 30 day stand down period where the service has not been added at the time of Broadband connection. This means that any faults that occur within 30 days of adding wiring and maintenance are not covered by the insurance.
The exception to this is when wiring and maintenance is added during your initial broadband connection, where cover will start immediately.Was this article helpful?
Still have questions?