How can we help?
- Modem Setup Guides
- Setting Up Your Modem on ADSL or VDSL - Netcomm NF18
- Setting Up Your Modem ADSL or VDSL- Netcomm NF4V
- Setting Up Your Modem Fibre - Netcomm NF18
- Setting Up Your Modem Fibre - Netcomm NF4V
- How do I factory reset my modem?
- VPN modem/router malware
- How to setup Separate SSIDs for WiFi using the NF18ACV
- Advanced NF18AC Configuration
- How do I update the Firmware of my Orcon Modem?
- See more
How do I reboot my modem?
How do I reboot my modem/router?
Resetting or rebooting your modem can help straighten out a whole range of problems your modem might be having.
Be careful not to get the terms Factory reset, Power Cycle and Soft reset confused.
A Factory reset refers to erasing all the settings in your modem and replacing them with the default values - essentially wiping configuration settings including port forwarding rules and WIFI settings - Please note down any important settings within the modem before running a Factory reset. Factory resetting usually involves pressing and holding down a reset switch for a set amount of time and then releasing.
This is when you turn your modem off and turn it back on again, allowing it to refresh itself – it’s just like giving your modem a good night’s sleep. Some modems have a button that does this, but the sure-fire way to reboot your modem is to turn it off at the wall, wait for 30 seconds, and then turn it back on again.
After a few minutes of starting up and establishing connections, your modem should be ready to go once again.
How do I reboot my modem/router from the device GUI?
Firstly, log into the modem by entering 10.1.1.1 into your browser address bar, like so:
Then enter the username: admin, and password: password.
You should see this screen:
Now click on the Handy Tools tab as shown here:
And finally, click the Continue button next to C1.
Your modem will now restart itself over the course of the next minute or so.
Netcomm NF4V and NF18AC
Firstly, log into the modem by entering 192.168.20.1 (192.168.1.1 if you're using an NF18AC) into your web browser, like so:
Enter the login details, username: admin, password: admin (or the last 6 digits of the modem's MAC address which can be found on the underside of the modem).
You should see this screen:
Click the Management entry in the left hand menu, as shown:
Then click the Reboot entry in the new menu that appears:
Finally, click the Reboot button in the middle of the screen:
You modem will now reboot over the next minute or so.
Firstly, enter 192.168.178.1 into your browsers address bar, like so:
If this is your first time accessing the FritzBox menu, it will prompt you to set an admin access password:
Otherwise, log in with the username and password that has been set previously.
You should see the following screen:
(Your FritzBox may have updated software which may look slightly different, however the menu layout remains the same.)
Click the System entry in the left hand menu, as shown:
Now click Backup:
Now click the Restart tab in the main screen:
Finally, click the Restart button:
Your FritzBox will now restart over the next minute or so.
Still have questions?