How can we help?
- Product Offer Summaries
- Medical Dependency Register
- Do I need to pay any installation fees?
- What contracts apply when I join Orcon?
- What if my tracking number doesn’t work?
- What happens when I switch from my current provider?
- Is wiring and maintenance insurance included in your plans?
- How long will it take to get connected?
- What do I do if I need to change my order?
- How do I sign up for Orcon Broadband?
- See more
What kind of fibre installation process will I go through?
The companies in charge of conducting the UFB installations around the country divide installations into three types, depending on the type of property.
If you live in a standalone house, near a roadside, these installs are normally the easiest to complete and require the least amount of work.
If you live down a right of way, or in a block of flats or apartment, there’s a bit more preparatory work needed before the technician can start an install, so this can slow things down a wee bit.
Right of Ways (ROW)
If you live down a driveway that is shared by one or more of your neighbours, then the installation becomes more complex.
Because the install process will affect other peoples' properties, the company doing the installation needs to gain consent from the owners of the houses that share your drive before they start work.
They will send letters to all the homeowners, and once these are all signed, they can start the work. This can begin to drag out if property owners are absent, overseas, or difficult for the LFC to contact.
If you live down a ROW, we recommend speaking with your neighbours who share your driveway, so that by the time they receive these consent forms they will know exactly what they are for, and will sign and send them back more promptly.
Multiple-Dwelling Units (MDUs)
The final type of installation is where you live in a building that has several apartments, units or flats. These are usually ‘Multiple-Dwelling Units (MDUs)’ (we love a good acronym in Telco land). With these installations, the technicians also require consent, this time from the property manager of your building. Once again, they will seek out your property manager, and have them sign a form saying they consent to the fibre installation going ahead.
Still have questions?