If you can’t see the date you want, it may either be too soon (we won’t be able to get your SIM to you in time), the time and date might be full, or the date and time might not be available. Get in touch with us if you’re having trouble finding a date or time that suits.

We have loads of spots available, so you should be able to find a time to suit. If you’re having trouble, get in touch with us and we can help you out. The easiest way to get hold of us is to email us at simswap@email.orcon.net.nz.

If your address isn’t correct:

1. Log in to the online portal.
2. Click on ‘Choose a different delivery address’.
3. Enter your address
4. Once done, click on the Confirm button

You will need to login, book a date and confirm your address for each mobile number you have on your account.

You will need each physical mobile phone to do this as each connection will be sent a one-time verification code to login to the portal.

If you get all your new SIM cards sent to the same address, take note of the mobile number and SIM number of each so you don’t get them mixed up.

Check your phone for SMS as the verification code is sent to your phone. Each verification code is valid for 1 hour and for one time use only. The code may take up to 60 seconds to arrive.

If you don’t receive a verification code, you can request a new one via the online portal. Just click on ‘Resend verification code.’

If you’re having issues, please email us at simswap@email.orcon.net.nz and we’ll see how we can help.