We get it, we don’t like price increases either. Our costs have gone up, so we need to make this change to help us continue providing you with the same great service you expect from Orcon and driving innovation so New Zealanders have access to great broadband.

The increase applies to all our Fibre and Copper broadband plans. The change does not apply to our Hyperfibre plans.

Yes, the price change also applies to fixed-term plans. As part of the terms and conditions of your plan, price changes can be made with 30 days’ notice.

Yes, you can change to another broadband plan if it’s available at your address. You’ll find our latest Fibre broadband plans here and our latest Hyperfibre plans here. You can learn about the different kinds of broadband here.

To change to another plan, get in touch.

We’d be sad to see you go, but if you decide that you want to cancel your Orcon services, let us know within 30 days of being notified about the change by giving us a call on 0800 13 14 15 and you can do so without incurring early exit or notice period fees – even if you’re in a fixed-term plan.

If you’re renting a modem from us, you’ll still need to return it or charges may apply.

If you have a direct debit or credit card payment method set up on your account, then there’s nothing you need to do. We’ll make the change on our end.

If you have an automatic payment set up with your bank, you’ll need to update the payment amount before the date shown on the email when we notified you of the change.