If you’re a former Orcon customer and paid for an optional service called Wiring & Maintenance while on a Orcon fibre connection, we may owe you a refund.

If you think this applies to you, Send us an email with your Orcon account number and the subject 'account refund'. We’ll check if you’re due a refund and get back to you with details of how to claim your refund within ten business days.

What is Wiring & Maintenance?

Wiring & Maintenance was an optional add-on for Orcon landline and broadband services that covered the cost of repairs for faulty wiring inside your house.

It was originally created for copper customers with integrated wiring in the home, but following an investigation we discovered that this product was also made available to fibre only customers. Given we acknowledge the limited benefit of this product to a fibre only customer we have decided to refund those fibre only customers for any historical charges paid for this Wiring & Maintenance product.

Wiring & Maintenance refunds for fibre customers

We’ve credited the accounts of all current Orcon customers who paid for Wiring & Maintenance while on a fibre connection.

We’ve also endeavoured to contact eligible former customers to let them know how to claim their refunds. If you think this applies to you, complete the form here with your Orcon account number. We’ll check if you’re due a refund and get back to you with details of how to claim your refund within ten business days.