Why are your broadband prices going up?

We get it, we don’t like price increases either. Our costs have gone up, so we need to
make this change to help us continue providing you with the same great service you
expect from Orcon and driving innovation so New Zealanders have access to great
broadband.

Does the price increase apply to all broadband plans?

The increase applies to all our Hyperfibre, Fibre, and Copper broadband plans. The
change does not apply to our Hyperfibre plans.

I’m on a fixed-term plan. Does the price change apply to me?

Yes, the price change also applies to fixed-term plans. As part of the terms and
conditions of your plan, price changes can be made with 30 days’ notice.

If I don’t want to pay more, can I cancel my plan?

We’d be sad to see you go, but if you decide that you want to cancel your Orcon services
because of the increase, let us know within 30 days of being notified about the change
by giving us a call on 0800 13 14 15 and you can do so without incurring early exit or
notice period fees – even if you’re in a fixed-term plan.

If you’re renting a modem from us, you’ll still need to return it or charges may apply.

Will my power or mobile bundle discount change?

No. There are no changes to the existing power or mobile bundle discounts. Any existing
power or mobile bundle discounts you are getting will continue to apply.

Do I need to make changes to my automatic bill payment?

If you have a direct debit or credit card payment method set up on your account, then
there’s nothing you need to do. We’ll make the change on our end.

If you have an automatic payment set up with your bank, you’ll need to update the
payment amount before the