Before you call us, there's some basic troubleshooting you'll need to do:

• Firstly, get somebody to send you a test message - or even send an SMS to yourself!
• If you don't receive the messages, try turning your phone off and on again. You'd be surprised how often this 'fixes' most electronic issues!
• If you are still not receiving messages after trying these troubleshooting steps, please get in touch with us via our contact page here and we'll see what we can do to help.