How can we help?
- I can't get online or make a call from my mobile.
- I find it hard to hear the other person when I make/receive calls from my mobile.
- I'm not receiving text messages
- Incorrect Mobile Number Displaying on Outbound Text
- How do I block a number from sending me TXT messages?
- I've lost my SIM card, how can I get a new one?
- How do I connect my phone to my wireless network?
- I can't send a multimedia/MMS message.
- Where do I find my phone's serial (IMEI) number?
- Orcon APN Settings
I'm not receiving text messages
Before you call us, there's some basic troubleshooting you'll need to do:
Was this article helpful?
- Firstly, get somebody to send you a test message - or even send an SMS to yourself!
- If you don't receive the messages, try turning your phone off and on again. You'd be surprised how often this 'fixes' most electronic issues!
- If you are still not receiving messages after trying these troubleshooting steps, please get in touch with us via our contact page here and we'll see what we can do to help.
Still Need Help?
Get in touch with our customer support team.Submit an Email
Still have questions?