How can we help?
Can I remove the ONT?
You should not remove the ONT (Optical Network Terminator) or the power cable.
These units are provided and owned by the LFC (Local Fibre Company) and are specific to the address they are installed to.
They will not work at a different address.
The ONT should only be touched by the LFC's Technician when relocating it (or even removing it and reinstalling it). the reason is because the ONT is a delicate piece of technology owned by the LFC and they want to make sure it is not damaged.
What if I'm renovating or want it moved to another part of the house?
We understand alot of kiwis love a good DIY project. If you are renovating or simply want to move the ONT please get in touch with us here. We will let you know how to sort this.Was this article helpful?
Still have questions?