The team at Orcon will ask you to perform a trace route when you’re experiencing issues resolving websites or experiencing slow speeds, the tool allows us to see the path the traffic is taking and the response time from each node, this helps us determine if the problem is within or outside of our control to fix.

Step 1: Bring up the command prompt.

WINDOWS

• Hold down your windows key on the keyboard and press the R key at the same time, type cmd into the run box and press enter.

Or

• Click on the Windows Start menu and type cmd and press enter

Step 2: Enter the command

Tracert www.example.com and press enter, you’ll see the tool work through each hop until completion.

You should see that the tracert should perform several “hops”. If the number of hops is above 4-5 then the tracert is outside of our network and there will be little certainty that we will be able to fix the fault.

Step 3: Copy the data

Windows 10 drag the cursor while holding down the left mouse button to highlight the text, once highlight, press the enter button on the keyboard to copy it. Open a new notepad document and right mouse button click to paste or press ctrl + v

Previous version of windows you will have to right mouse click and select mark or select all, once highlight pressing the enter key would copy the text.

Step 4: Save results to a notepad and attach them with any further technical comments to https://www.orcon.net.nz/contact

Here are some youtube.com searchs demonstrating the trace route function:

Windows 10

https://www.youtube.com/results?search_query=preforming+a+tracert+in+windows+10

Windows 8

https://www.youtube.com/results?search_query=preforming+a+tracert+in+windows+8

Windows 7

https://www.youtube.com/results?search_query=preforming+a+tracert+in+windows+7

MAC

https://www.youtube.com/results?search_query=preforming+a+tracert+in+MAC