There are a few different reasons that you might be having an issue getting online or making calls on your mobile:

• You have run out of included Data or NZ and AUS minutes on your mobile plan
  • If you’ve used all of the included data or minutes in your Orcon mobile plan, then you will need to purchase a top-up add-on to continue using the service for the month. We have instructions on how to top-up your plan here
• There is a problem with the site you're trying to access
  • Try accessing a different site, if you're able to access other websites then it's likely that there is fault with the site that you're trying to access rather than with your Orcon mobile.
• There is a problem with the number you're trying to call
  • Try calling the number from another phone, if the same problem occurs then it's likely that there is fault with the number that you're calling rather than with your Orcon mobile.
• There is a problem with your handset
  • You will need to contact your mobile manufacturer for further assistance on issues related to your handset.
• There is a problem with your SIM card
  • Head over to our contact page here and we will help you out. We can arrange to have a new SIM card sent out to you if you require one.
• You’re trying to roam overseas while your phone is not VoLTE capable
  • From 28 October, all 3G networks in Australia are due to shut down. If your phone is not up-to-date and VoLTE roaming capable, you won't be able to use voice services while roaming.
  • Because Orcon Mobile is powered by the 2degrees network, to avoid any future issues, check your phone is VoLTE roaming capable before your trip.
  • You can also check which overseas countries have VoLTE when roaming here.