When you first sign up with Orcon we may provide you with a free rental modem to help with getting your services up and running.

If you decide to leave us and cancel your services, the rental modem that was provided will need to be returned.

How do I return the modem?

A pre-paid return bag will be delivered to the address in which you had active services, and should arrive within 2 – 5 business days from the cancellation date.

Once you have received this, place the modem and cables in the bag and drop it off at your local post office (or organise for a courier to pick it up).

Can I change the delivery address?

If you would like to change the delivery address of the pre-paid return bag, simply email us with the desired address via our contact form on our website.

What if I am unable to return the modem?

You'll be charged a non-return fee if your Orcon modem is not returned: