Moving your broadband and home phone is simple and easy with our dedicated move house team. Just let us know as soon as possible or at least two weeks before you move in and we will take care of the rest.

Moving my Services

We provide two simple methods for you to move your services to another address.

• Do it yourself online!

  You can complete the move of house request through your My Orcon account.

• Contact our move house team

  You can contact our dedicated move house team by calling 0800 89 34 96. They are available 8:00 am to 9:00 pm Monday to Friday and 9:00 am to 5:30 pm on weekends and public holidays. Alternatively you can send our team an email at movehouse@team.orcon.net.nz. Our team will then be in touch with you accordingly.

Moving House FAQs

• How much notice should I provide?

  It can take up to 10 working days for your local service company to complete move of service requests. We recommend submitting your move request at least 2 weeks before your actual move in date. This will allow us to ensure a smooth transition of services.

• Does it cost to move house with Orcon?

  Moving services to another address is generally free of cost. If there are any charges associated with your move, we will advise you of these prior to the move being completed. Please note that you are required to agree to a 12 month contract with Orcon when moving homes.

• Can I keep my current phone number?

  As long as you are within the same area, you can generally keep your current phone number. In the case that this is not possible, Orcon will provide you with a new number. If you move out of your current area, we may provide you with a new number. We'll confirm this once we've arranged your move.