How can we help?
Moving House: Move My Broadband
Moving your broadband and home phone is simple and easy with our dedicated move house team. Just let us know as soon as possible or at least two weeks before you move in and we will take care of the rest.
Moving my Services
We provide two simple methods for you to move your services to another address.
You can complete a move house request through your My Orcon account.
You can contact our dedicated move house team by calling 0800 89 34 96. They are available 8:00 am to 9:00 pm Monday to Friday and 9:00 am to 5:30 pm on weekends and public holidays.
Alternatively you can get in touch with our move house team via email by filling in our contact form here. Simply select the "I am moving to a new address" option and our team will then be in touch with you accordingly.
Moving House FAQs
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It can take up to 10 working days for your local service company to complete move of service requests. We recommend submitting your move request at least 2 weeks before your actual move in date. This will allow us to ensure a smooth transition of services.
Moving services to another address is generally free of cost. If there are any charges associated with your move, we will advise you of these prior to the move being completed. Please note that you are required to agree to a new 12 month contract with Orcon when moving homes.
As long as you are within the same area, you can generally keep your current phone number. In the case that this is not possible, Orcon will provide you with a new number. If you move out of your current area, we may provide you with a new number. We'll confirm this once we've arranged your move.
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