Google Wifi (1st Generation) is no longer available to rent with Orcon.

Check out the next generation of Google Nest Wifi which has improved wireless performance, and the latest mesh networking capabilities.

If you are looking for help setting up your Google Nest Wifi, click here.

Frequently Asked Questions

• Is Google Wifi still available?

  We have replaced Google Wifi (1st Generation) with Google Nest Wifi system.

  Whether you are looking for the latest addition for your smart home system or just want a reliable connection in every room, the Google Nest Wifi router has you covered. This powerful device offers excellent coverage across most Kiwi homes (up to 200sqm).

  Current Orcon customers can rent Google Nest Wifi for $10/month for two units or $20/month for three units.

• How do I set up my Google Wifi?
  To set up your Google Wifi units and access their features, you'll need to download the Google Home App. Follow the steps in this handy guide and you'll be online in no time.
  Note: Both Google Wifi and Google Nest Wifi can be set up using the new Google Home App. If you already have Google Wifi, you may have downloaded the Google Wifi App. Both versions will continue to work for the foreseeable future.
• Does Google Wifi come with a warranty?

  Google Wi-Fi comes with a standard 12-month warranty.

  Warranty returns: We will replace your Google Wi-Fi units with new or refurbished units functionally at least equivalent to yours.

• What happens if I decide to leave Orcon and I have a Google Wifi rental?

  In the unlikely event that you no longer require Google Wifi or decide to leave Orcon, you'll need to return the Google Wifi units to us. If you’d like to cancel, just call the team on 0800 56 46 87 and we will send a return bag for your Google Wifi.

  A $399.00 (incl. GST) fee applies if the units aren't returned.

• How do I set up Family Wi-Fi controls?
  Family-friendly controls can be set up on the Google Wifi app. Tap on the Family Wi-Fi icon to pause Wi-Fi access on-demand, schedule internet time-outs and automatically block millions of adult websites. Find out more here.
• What’s under the hood?

  The full Google Wi-Fi spec sheet is available to view here.

Troubleshooting

• What if my Wi-Fi point isn’t found during setup?

  The issue could be that your Wifi point isn’t properly connected. Check the power and Ethernet cables and make sure they’re securely in place. Find out how here.

• Stuck in the setup?

  In rare cases, you may have issues connecting to the setup network or get stuck on the “Checking Wifi point status” screen for several minutes. This could mean that your mobile device’s Wi-Fi is in an unstable state.

  In general, tapping your mobile device’s back button and restarting the setup process can fix this. If that doesn’t work:

  1. Close the Google Wi-Fi app. Ensure you fully quit the app.

  • For Android, tap the Recent Apps button and swipe the Google Wifi app to close it.
  • For iOS, double-tap the Home button and swipe upward on the Google Wifi app to close it.

  2. Open your mobile device’s Wi-Fi settings. Toggle the Wi-Fi switch OFF then ON.
  3. In the list of available networks, select any nearby connected networks and ‘forget’ them. You can keep your Wifi point’s setup network.
  4. Open the Google Wifi app, and try to set up your Wifi point again.

  If you still need assistance, please contact Google online support.

• What if my Wi-Fi point can’t connect to the internet?

  If your Wifi point isn’t getting an internet connection from your modem:

  1. Unplug your modem and your Wifi point from power.
  2. Wait about 2 minutes. This will make sure your modem and Wifi point are fully off.
  3. Then plug the power cable back into only your modem and wait 1 minute.
  4. Plug the power cable into your Wifi point and wait 20 seconds for it to power on.
  5. If you're setting up a Wifi point, close the Google Wifi app and reopen it to attempt setup.
  6. Your Wifi point’s light will continually pulse blue when it’s ready for setup.

  Check out this help article if you still have issues.  

• How can I add Wi-Fi point(s) to an existing Google Wi-Fi network?
  1. Open the Google Wifi app.
  2. Tap the tab, then Network & general.
  3. Tap Wifi points, then Add Wifi point.
  4. The app will walk you through the rest!
• How can I access Google Wi-Fi Support?

  Online Google Wifi support pages are located here.

  NZ Support line for Google Wifi 0800 700 643 (24 hours a day, 7 days a week)

  Request a chat with a Google Wi-Fi specialist here.