How can we help?
- Promise to Pay
- How can I pay my bill?
- What are Orcon’s bank account details?
- What will my final bill look like?
- How can I dispute my bill?
- Overdue Account
- Understanding Your First Invoice
- Will I have to enter into a new contract if I change plans?
- What happens if I cancel while still in my Contract?
- See more
Promise to Pay
Orcon has streamlined payment due dates for all our customers as we aim to provide more clarity with our overdue process. We have also implemented a Promise to Pay feature which provides you with the convenience to remove any service blocking.
Promise to Pay
Orcon's Promise to Pay grants you the ability to remove service restrictions yourself by confirming when you can make a payment in full. Promise to Pay will become available once your services are restricted, this is 20 days from your bill date.
We completely understand that it is not always possible to pay your invoices by their due dates. This feature allows you to remove service restrictions by letting us know when you are able to make payment.
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This feature will only become available when your services are restricted. You can enable Promise to Pay by logging into your MyOrcon account and choosing the date you can make payment by.
Once you select your preferred payment date and click 'Get Back Online', our service restrictions will automatically be removed. It can take up to 30 minutes for this to take effect and we recommend rebooting your modem if you continue to experience the redirection page.
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