How can we help?
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Topics
- How do I set up my home phone?
- How can I troubleshoot my landline phone?
- How do I set up and use my Orcon voicemail?
- Malicious and Unwanted Calls
- How do I check to see if my Genius phone is registered in the Modem?
- How do I use call waiting?
- Why can’t I use my other phone jacks with Orcon Genius?
- Can other VoIP products be used on Orcon Genius?
- How do I register and use the Genius Handset?
- Can I use my existing home phone with Genius? What about multiple handsets?
- See more
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Malicious and Unwanted Calls
Updated
We here at Orcon take such matters very seriously and recommend taking precautions if you receive such calls.
Scam Calls
New Zealand, like many other countries, is targeted by off-shore based phone scammers calling or texting national landline and mobile users. The scammers attempt to persuade anyone who answers their call, or receives their text, to cooperate in some way. Their objective is to extract funds from the recipient by deception or extortion and often involves obtaining remote access to victim's computer and stealing internet banking details or convincing the victim to make a payment to an offshore account.
What do I do if I receive such calls?
If you are contacted by someone you suspect is a scammer, we want to hear from you as soon as possible. That way we can work with the industry to try and block the scam and prevent it from impacting others. The best way to let us know is by sending our team an email at scamcalls@email.orcon.net.nz with the details listed below.
- Date and time of call:
- The number they called from (if possible):
- The number they called:
- Nature of call (what was said):
Nuisance Calls
We want to help you as much as possible to put an end to abusive, unwanted and malicious phone calls. With this process we will require your cooperation in obtaining relevant details related to the call and caller. These calls are understandably difficult to deal with and we wish to immediate concerns arising from such calls.
What do I do if I receive such calls?
If you are receiving such calls, the first step of action is to log all unwanted calls with the details listed below:
- Date and time of call:
- The number they called from (if possible):
- The number they called:
- Duration of call:
We recommend collecting 3-5 examples within a 48-72 hour period. Once you have collected this information, send our team an email by using our contact form. If the calls are of a threatening nature or you believe your health and safety is at risk, please contact the New Zealand Police immediately on 111.
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