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- Where does my monthly telco spend go?
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- Missing Payments
- Understanding My Orcon Invoice
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Learn about the Orcon overdue process and find out what you can do to avoid any service disruptions.
Please be advised that payments made via internet banking can take up to 2 to 3 business days to process and show up in our system. This is why you may still get an overdue reminder even if you have already paid your bill online, especially when you make the payment over the weekend. You can ignore the overdue reminder that we have sent you if this is the situation.
You can also look into setting up an automatic credit card or direct debit payment by logging into your MyOrcon. Once you have setup an automatic payment, the amount due will be taken out of your credit card or bank account on your due date.
We will email your monthly bill to you with the due date printed on it. Orcon invoices are due 7 days from the actual bill date. You can also access all your invoices through your MyOrcon under the 'View Previous Invoice' section. If you can't find your bill or can't access your MyOrcon account, send our team an email using our online contact form.
Orcon requires all customers to make full payment of their invoice within 7 days of the bill date.
For power customers, any prompt payment discounts you might have been eligible for will expire after the 7th day.
Our system automatically applies service restrictions if payment is not received 20 days from the bill date. In cases where payment is not received within 50 days of the bill date, your services will undergo the cancellation procedure.
We completely understand that sometimes things happen and you are not able to pay your account on time. Orcon's Promise to Pay grants you the ability to remove service restrictions by confirming when you intend on making a payment.
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Provided below is a guideline for our overdue process. We contact you over email to let you know your account is overdue. You can raise any concerns by simply replying to any of our emails, and our friendly team will assist you accordingly.
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