How can we help?
- How can I pay my bill?
- What are Orcon’s bank account details?
- What will my final bill look like?
- How can I dispute my bill?
- Promise to Pay
- Overdue Account
- Having trouble making payments?
- Understanding Your First Invoice
- Why is my first bill higher than I expected?
- Will I have to enter into a new contract if I change plans?
- See more
Learn about the Orcon overdue process and find out what you can do to avoid any service disruptions.
When is my bill due?
We will email your monthly bill to you with the due date printed on it. Orcon invoices are due 7 days from the actual bill date. You can also access all your invoices through your MyOrcon under the 'My Bill History' section. If you can't find your bill or can't access your MyOrcon account, send our team an email using our online contact form.
What happens if my bill is left unpaid?
Orcon requires all customers to complete full payment of their invoice within 7 days of the bill date. Our system automatically applies service restrictions if payment is not received 20 days from the bill date. In cases where payment is not received within 50 days of the bill date, your services will undergo the cancellation procedure.
Can I make a payment arrangement?
We completely understand that sometimes things happen and you are not able to pay your account on time. Orcon's Promise to Pay grants you the ability to remove service restrictions by confirming when you intend on making a payment.
Provided below is a guideline for our overdue process. We contact you over email to let you know your account is overdue. You can raise any concerns by simply replying to any of our emails, and our friendly team will assist you accordingly.Was this article helpful?
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