How can we help?
- Promise to Pay
- How can I pay my bill?
- What are Orcon’s bank account details?
- What will my final bill look like?
- How can I dispute my bill?
- Overdue Account
- Understanding Your First Invoice
- Will I have to enter into a new contract if I change plans?
- What happens if I cancel while still in my Contract?
- See more
Learn about the Orcon overdue process and find out what you can do to avoid any service disruptions.
We will email your monthly bill to you with the due date printed on it. Orcon invoices are due 7 days from the actual bill date. You can also access all your invoices through your MyOrcon under the 'My Bill History' section. If you can't find your bill or can't access your MyOrcon account, send our team an email using our online contact form.
Orcon requires all customers to complete full payment of their invoice within 7 days of the bill date.
For power customers, any prompt payment discounts you might have been eligible for will expire after the 7th day.
Our system automatically applies service restrictions if payment is not received 20 days from the bill date. In cases where payment is not received within 50 days of the bill date, your services will undergo the cancellation procedure.
We completely understand that sometimes things happen and you are not able to pay your account on time. Orcon's Promise to Pay grants you the ability to remove service restrictions by confirming when you intend on making a payment.
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Provided below is a guideline for our overdue process. We contact you over email to let you know your account is overdue. You can raise any concerns by simply replying to any of our emails, and our friendly team will assist you accordingly.
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