We are a member of the Telecommunications Dispute Resolution (TDR) service and Orcon is also a participant in the Utilities Disputes complaint resolution service.
Telecommunications Dispute Resolution (TDR)
The TDR is a free and independent service that all customers can use if you are dissatisfied with how any homeline or internet issues are being dealt with.
For more details on this service, please visit their website - www.tdr.org.nz.
Utilities Dispute Resolution
If, for some reason, we cannot resolve your power complaint or problem within 20 working days. You can take your complaint to Utilities Disputes, which is a free and independent complaints resolutions scheme.
You can contact them on 0800 22 33 40 or go to their website - www.utilitiesdisputes.co.nz.
Important Note: Nothing in this process reduces or takes away any rights you may have under the Consumer Guarantees Act 1993, or your right to make a claim to a court.