How can we help?
- Do I need to pay any installation fees?
- What happens when I switch from my current provider?
- Do I need to do anything before the day of my fibre installation?
- Where should I get my ONT installed?
- What kind of fibre installation process will I go through?
- What happens if the installation damages my property?
- Modem Delivery FAQ
- What if you need to dig up my land to lay the fibre?
- What is meant by a “standard” install? Will it always be free?
- What does a full install involve?
- See more
Modem Delivery FAQ
Yes, you will be provided with a free rental modem to help get you started. The modem will need to be returned if you decide to cancel your services with Orcon.
Please review this article on how to return your Orcon modem.
Our standard courier fee is $14.95 and this will reflect on your first invoice.
Please note: we will not charge you if we need to send out a replacement modem and will even send you a pre-paid and addressed courier bag to return your old modem.
We will send you a modem once a connection date has been established by the local installer (i.e. Chorus).
A track and trace number will be sent to the email address on the account once the modem has been picked up by the courier company.
The modem delivery timeframe is 2-5 business days from the day you receive the tracking details.
If you have just placed your order, please contact us via our contact form or on 0800 13 14 15 so we can forward this request to the appropriate team.
Please contact the courier company if the modem has already been picked up. All that is required is for you to provide them with the tracking details and the address you would like the modem redirected to.
If you have a tracking number then please check on the relevant website (details in the section below) to see where your modem is. It may be that the modem delivery has been attempted but is now at the couriers local depot waiting for you to call.
If you have not received a track and trace number please contact us via our contact form or on 0800 13 14 15 so we can find out where your modem is and get it to you as fast as possible.
The courier driver may have left the package in a secure area on your property.
Give the courier company a call if you cannot locate the modem. Their contact details are provided in the section below.
Courier Tracking Details
CourierPost: If your tracking number begins with S and ends with N
Tracking Link: https://www.courierpost.co.nz/track/track-and-trace/
Contact number: 0800 268 743Was this article helpful?
Still Need Help?
Get in touch with our customer support team.Submit an Email
Still have questions?