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Understand your invoice
Once a month we'll send you an email with a short bill summary to let you know that your invoice is ready. Follow the link, log into My Orcon, and jump straight to your latest invoice for a full breakdown. Awesome!
At the top of your invoice you'll see your account number, invoice number, statement date, due date, GST number, and your name and address.
Following your details, the account statement covers any previous charges (whether you're overdue, up to date, or in credit), payments you've made, and the current month's balance – equaling the total amount due.
Underneath your account statement is the tax invoice which covers all of your service charges in more detail. In the following order you'll see:
Your power service comes first and you'll see your ICP, the power plan you've chosen, your address, the collapsible meter information, and all of your charges with the total power balance. Check out our handy power breakdown for an in-depth explanation about the meter and your specific charges.
Homeline & internet
If you don't have power, you'll see your broadband (and homeline) plan first. This covers your plan and base monthly cost with any related discounts underneath. Take a look at our homeline and internet breakdown for more information about your broadband and where to find your calling charges.
You'll find your mobile charges underneath the homeline and internet services on your invoice. This includes all of your mobile numbers, the plan and base cost, any add-ons you've purchased, and usage charges not covered. Check out our mobile breakdown for more information and an explanation about the billing differences.
At the bottom of your tax invoice you'll see all of the extra charges. It covers your calling, add-ons, rental costs, one-off charges, discounts, and credit placed on your account. Check out our extras breakdown for an in-depth explanation of every charge that can appear.
If something isn't right with your invoice, get in touch and we'll help sort it out!
Need something else?
Check out our billing options, other explanations of your charges, or some commonly asked questions:Was this article helpful?
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