Sometimes payments do go missing and we want to make sure that we locate them as soon as we can and allocate them to your account.
If you've made a payment and noticed that it has not registered on your account within a few days, please let us know by getting in touch through our Contact Form.
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You can pay your invoices and check if your payments have been received through your My Orcon account. Just log in and your current balance will be displayed on your main dashboard.
If you need assistance logging into your MyOrcon account take a look at this article.
Locating My Payments
Select how you completed your payment for information on how we can locate your payment. We recommend checking your bank statement first to ensure the payment transaction has successfully cleared.
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Payments completed through internet banking generally take 2-3 business days to process. You can check if your payment is received at any time through your My Orcon account. If your payment is not received after 3 business days, send our team an email with the information listed below and we will do our best to locate your payment.
- Bank account number payment completed from:
- Date of payment:
- Time of payment:
- Reference used on payment:
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Payments completed at the NZ Post shop or Bank can take 2-3 business days to process. You can check if your payment is received at any time through your My Orcon account. If your payment is not received after 3 business days, send our team an email with the information listed below as well as a copy of your payment receipt and we will do our best to locate your payment.
- Branch of NZ Post shop or Bank:
- Date of payment:
- Time of payment:
- Reference used on payment: