How can we help?
- Understanding Fibre
- Fibre Consent Process
- What kind of fibre installation process will I go through?
- Why should I get UFB?
- What is Gigantic Fibre?
- What does a full install involve?
- How can I get fibre?
- How long does the consent process take?
- Do I need to do anything before the day of my fibre installation?
- Where should I get my ONT installed?
- See more
What is Gigantic Fibre?
Gigantic Fibre is the fastest broadband plan we offer – it’s capable of download speeds up to 900Mbps and upload speeds up to 450Mbps.
Our Gigantic Fibre plan has no data caps – it’s totally unlimited, with no hidden usage policies. That makes it perfect for households with heavy internet users (or if you just fancy having the quickest connection).
How do I get connected?
If you already have fibre the process is very quick and easy – it’ll only take a few days to get you up and running on Gigantic Fibre.
If you’re not yet set up on fibre, we’ll need to get it installed in your house. That process can take a bit longer, but we reckon it’s well worth it.
New to Orcon
If you’re in a fibre-capable area you can go ahead and sign up online or give our friendly Sales team a call on 0800 56 46 87.
For the clever folk already with Orcon, head to My Orcon to order your upgrade or give the team a call on 0800 56 46 87.
Note: fibre customers in Ultrafast Fibre and Northpower areas may need to have a technician come out to install a new ONT (that’s the fibre box installed on your wall).
Will I need a new modem?
We’ll send you a free rental fibre-capable modem if you’re new to Orcon, or if you’re already with Orcon but your current modem isn’t fibre-capable. You’ll just need to pay a one-off $14.95 postage and handling fee.
Maximum speeds will vary and are affected by various factors, including how your device is connected to the internet (e.g. using an Ethernet cable is far better than using Wi-Fi), the capabilities of your device, the number of devices connected, the time of day, and where the data is downloaded from.Was this article helpful?
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