What’s happening?
Chorus is withdrawing the functionality that allows Hyperfibre and some Fibre connections to use the Optical Network Terminal (ONT) as your broadband modem. This means you’ll need to connect a separate modem to your ONT to stay online.
If you’re affected by this change, we would have sent you an email and text message with the details.
When is it happening?
Chorus is withdrawing the functionality at the end of October 2024. If you’re affected by this change, we would have sent you an email and text message to let you know when the change will happen for you.
What do I have to do?
Once the change happens, you won’t be able to continue using your ONT as your modem like you do today. You’ll need to connect a modem to your ONT to stay online.
About seven days before your change, we’ll send you a brand-new modem with instructions on how to connect it, free of charge. It just needs to be returned to us if you leave (unreturned modem fees apply as stated in our T&Cs found here).
Don’t plug it in right away – keep it in a safe place until the date we emailed you, then follow the instructions included in the box.
I don’t want to change, can I keep my setup as is?
No, because the functionality is being withdrawn it isn’t possible to keep your setup as is. If you’re not confident with making the change, consider having a friend or family member help you out, or get in touch with us and we can guide you through it.
Can I change the delivery address for my new modem?
You can redirect your parcel once you get your NZ Post tracking number from us. Watch your inbox, you’ll get the email about seven days before your migration date.
Can I use my own modem instead of the one Orcon sends me?
If you’re on Hyperfibre, you won’t be able to use your own modem.
If you’re on Fibre, you can, however we won’t be able to provide support for this modem. If you use your own modem you will need to ensure it supports your speed and IPoE and VLAN 10.
What are the specifications of the modem you will be sending me?
If you’re on Hyperfibre, your router (HB810) has 1x 10 Gbps WAN, 1x 10 Gbps LAN port and 2x 2.5 Gbps LAN ports. Supports WiFi 7 with 12-Streams of WiFi across, 2.4Ghz (1376 Mbps), 5Ghz (8640 Mbps) and 6Ghz (11520 Mbps). Supports Hyperfibre 2Gbps, 4Gbps and 8Gbps and WiFi MESH.
If you’re on Fibre, your router (RBR350) has 1x Gbps WAN, 3x 1 Gbps LAN ports. Supports WiFi 6 with 2.4Ghz (600 Mbps), 5Ghz (1200 Mbps). Supports Fibre 50, Fibre 300, Fibre Ultimate Unlimited and WiFi MESH.
Need help?
If you have any questions that aren't answered here or need a hand, we've got you, simply get in touch.