We, along with other mobile operators in NZ, are shutting down our 3G service by the end of 2025. The future is in faster 4G and 5G networks, so we're upgrading to ensure top-notch connectivity for our customers.
Without an up-to-date phone, you won't be able to use voice services after we shut down our 3G network.
Additionally, from 28 October, all 3G networks in Australia are due to shut down.
Because Orcon Mobile operates on the 2degrees network, to avoid any potential issues in the future, please make sure to check if your phone is VoLTE capable.
For those on our Vulnerable Consumers Register, no action is required at this time. Our team will be in touch to ensure that the phone you’ve been provided is good to go prior to 3G services being switched off.
If you have any questions, get in touch with our team by email at vulnerability@email.orcon.net.nz or give us a call on 0800 13 14 15
If you’re using medical or security alarms they might still be relying on 3G technology. If you're concerned your alarm may be impacted, please check with your current provider to ensure it’s up to date and compatible with 4G.