The Electricity Authority Te Mana Hiko is an independent Crown entity that was established on 1 November 2010 under the Electricity Industry Act 2010. The purpose of the Authority is to enhance New Zealanders’ lives, prosperity and environment through electricity.

The Authority have a set of Consumer Care Obligations that we as an electricity provider must abide by to ensure you, as a household in New Zealand, receive a consistent and supportive level of service. You can learn more about the Electricity Authority, and the Consumer Care Obligations here.