We're always working to give our customers the best possible value. With our costs increasing, including inputs from Fibre companies increasing, we need to adjust our plan pricing to keep delivering the services that keep businesses connected. We understand you may have more questions about the change, so we have more information.

When do these changes start?

The price changes are effective June 23, 2025.

Which Business Broadband plans does the price increase apply to?

The price increase applies to our current fibre and copper broadband plans including ADSL, VDSL & Fibre plans with capped or unlimited data.

What happens if I add a new plan before June 23, 2025?

If you add a new plan before 23 June 2025, it will initially be charged at the current price. Your plan will automatically change to the new price on 23 June 2025, and your next invoice will reflect this. You will not be receiving further comms in relation to this change.

I’m on a fixed-term plan. Does the price change apply to me?

Yes, the price change also applies to fixed-term plans. As part of the terms and conditions of your plan, changes can be made to your plan, including price changes with 30 days’ notice.

Are there any changes to the price of my Smart Line?

No. If you have a business landline with your broadband service, you'll continue paying the same price for your business landline.

If I don’t want to pay more, can I cancel my plan?

We’d be sorry to see you go but yes, you can cancel your plan. You can cancel your plan by calling us on 0800 70 10 50 (Monday to Friday 8am to 6pm) within 30 days of being notified about the price increase without incurring early exit fees.

Do I need to make any changes to my automatic bill payment?

If we’ve set up the automatic payment for you via either Direct Debit or Credit Card payment, there’s nothing you need to do. We’ll make the change on our end and automatically deduct the correct amount.

If you’ve set up an automatic payment directly from your bank account, you’ll need to update the payment amount, since we can’t do this on your behalf.