Why are your broadband prices going up?
We know price increases can be hard, and we do our best to keep them to a minimum. Like other broadband providers, a key component of our costs includes charges we pay to Chorus and local fibre companies to connect to the fibre network, which increase every year. To continue keeping you connected to the stuff you love, we need to adjust prices.
Does the price increase apply to all broadband plans?
The increase applies to all our Hyperfibre, Fibre, and Copper broadband plans.
I’m on a fixed-term plan. Does the price change apply to me?
Yes, the price change also applies to fixed-term plans. As part of the terms and conditions of your plan, price changes can be made with 30 days’ notice. If you need to change plan or cancel let us know within 30 days of being notified about the change by giving us a call on 0800 13 14 15 and we won’t charge you any early termination fees – but we really hope you’ll stick around!
If I don’t want to pay more, can I cancel my plan?
We’d be sad to see you go, but if you decide that you want to cancel your Orcon services because of the increase, let us know within 30 days of being notified about the change by giving us a call on 0800 13 14 15 and we won’t charge you any early termination fees– but we really hope you’ll stick around!
If your modem is rented from us, you’ll still need to return it, or charges may apply. Jump online to find out how to cancel your plan.
Will my power or mobile bundle discount change?
No. There are no changes to the existing power or mobile bundle discounts. Any existing power or mobile bundle discounts you are getting will continue to apply.
Do I need to make changes to my automatic bill payment?
If you have a direct debit or credit card payment method set up on your account, then there’s nothing you need to do. We’ll make the change on our end.
If you have an automatic payment set up with your bank, you’ll need to update the payment amount before the date shown on the email when we notified you of the change.